Privacy Policy
This Privacy Policy explains how Latch Solution Inc. ("Latch," "we," "our," or "us") collects, uses, discloses, and protects information when you use the Latch mobile app and related services (the "Service").
1. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email address, phone number, and login details.
- Home and Service Data: Home inventory entries, photos, maintenance details, notes, and provider information.
- Usage Information: Device identifiers, IP address, app events, diagnostics, and interaction data.
- Communications: Messages, support inquiries, and notification preferences.
2. How We Use Information
We use information to:
- Provide, operate, and improve the Service.
- Personalize your experience and generate task recommendations.
- Send service updates, reminders, and account-related notifications.
- Provide customer support and respond to requests.
- Detect fraud, enforce our terms, and comply with legal obligations.
3. How We Share Information
We do not sell personal information. We may share information:
- With service providers who process data on our behalf (hosting, analytics, messaging).
- With your direction, such as when you choose to interact with a service provider through the app.
- To comply with applicable law, legal process, or governmental requests.
- In connection with a merger, acquisition, financing, or sale of assets.
4. Data Retention
We retain personal information for as long as necessary to provide the Service, meet legal requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type.
5. Your Choices
- You may update certain account information in the app.
- You may opt out of non-essential communications where available.
- You may request account deletion by contacting us (subject to legal exceptions).
6. Security
We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. International Data Transfers
If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the "Last Updated" date when changes are made. Your continued use of the Service after the updated policy takes effect means you accept the revised policy.
10. Contact
For privacy questions or requests, contact us at support@latchsolutions.com.